Customer focus
Check out Amazon.com’s performance. Now, thats where you end up if you have strong customer focus. Amazon’s Q4 numbers were stunning compared to those of its counterparts. So much has been said and read about the economic problems in the US. And in the midst of such a mess, it is indeed a tremendous feat of achievement for Amazon. Rationality is the only weapon to fight the inherent greedy nature of human being.
Disclaimer: Of course, I do own a little bit of Amazon’s stock!
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